Characterization of Help Desk issues After the Implementation of an Emergency Department Electronic Health Record. Capurro, D., Soto, M., Giacaman, P., & Catalán, S. Studies in health technology and informatics, 216:875–875, 2015.
bibtex   
@article{capurro2015characterization,
  title={Characterization of Help Desk issues After the Implementation of an Emergency Department Electronic Health Record.},
  author={Capurro, Daniel and Soto, Mauricio and Giacaman, Patricio and Catal{\'a}n, Silvia},
  journal={Studies in health technology and informatics},
  volume={216},
  pages={875--875},
  year={2015}
}

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