Customer Communication Management: The Case Study of the Italian Employment Information System. Cesarini, M., Mariani, P., Fugini, M., Mezzanzanica, M., & Nanini, K. In Isaias, P., Nunes, M., & Martinez, I., editors, Proceedings of the IADIS International Conference WWW/Internet, pages 103--110, Murcia, Spain, October, 2006.
bibtex   
@InProceedings{iadis06,  author = 	 {Cesarini, M. and Mariani, P. and Fugini, M. and Mezzanzanica, M. and Nanini, K.},  Title = 	 {Customer Communication Management: The Case Study of the Italian Employment Information System},  Booktitle =    {Proceedings of the IADIS International Conference  WWW/Internet},  year = 	 {2006},  pages =        {103--110},  editor =       {Isaias, P. and Nunes, M.B. and Martinez, I.J.},  address = 	 {Murcia, Spain},  month = 	 oct,  pdf =          {copyrightedpdf/iadis06.pdf},  cover =        {covers/iadis06_pr.pdf},  indice =       {indici/iadis06_ind.pdf},  isbn =         {972-8924-19-4}}
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