A Research Manifesto for Services Science. Chesbrough, H. & Spohrer, J. Communications of the ACM, 49(7):35-40, July, 2006.
doi  abstract   bibtex   
The services sector has grown over the last 50 years to dominate economic activity in most advanced industrial economies, yet scientific understanding of modern services is rudimentary. Here, we argue for a services science discipline to integrate across academic silos and advance service innovation more rapidly.
@article{ che06b,
  author = {Henry Chesbrough and Jim Spohrer},
  title = {A Research Manifesto for Services Science},
  journal = {Communications of the ACM},
  volume = {49},
  number = {7},
  pages = {35-40},
  year = {2006},
  month = {July},
  doi = {10.1145/1139922.1139945},
  abstract = {The services sector has grown over the last 50 years to dominate economic activity in most advanced industrial economies, yet scientific understanding of modern services is rudimentary. Here, we argue for a services science discipline to integrate across academic silos and advance service innovation more rapidly.}
}
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