@Book{Ciampa92,
  Title                    = {Total Quality: A User's Guide for Implementation (Addison-Wesley OD series)},
  Author                   = {Ciampa, Dan},
  ISBN                     = {978-0201549928},
  Language                 = {english},
  Pages                 = {269},
  Publisher                = {Addison-Wesley},
  Year                     = {1992},
  Owner                    = {Владимир},
  Timestamp                = {2014.12.02}
}

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