@book{crosby_quality_1979,
	address = {New York},
	title = {Quality is {Free}: the {Art} of {Making} {Quality} {Certain}},
	isbn = {978-0-07-014512-2},
	language = {English},
	publisher = {McGraw-Hill},
	author = {Crosby, Philip B.},
	year = {1979},
}

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