@Book{Crosby1979,
  Title                    = {Quality Is Free: The Art of Making Quality Certain: How to Manage Quality - So That It Becomes A Source of Profit for Your Business},
  Author                   = {Philip B. Crosby},
  ISBN                     = {978-0070145122},
  Language                 = {english},
  Pages                 = {309},
  Publisher                = {McGraw-Hill Companies},
  Year                     = {1979},
  Edition                  = {1st},
  Owner                    = {Владимир},
  Timestamp                = {2015.05.04}
}

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