Show, Don’t Tell. Reflections on the Design of Multi-modal Conversational Interfaces. Crovari, P., Pidó, S., Garzotto, F., & Ceri, S. In Følstad, A., Araujo, T., Papadopoulos, S., Law, E. L., Luger, E., Goodwin, M., & Brandtzaeg, P. B., editors, Chatbot Research and Design, 4th International Workshop, CONVERSATIONS 2020, Virtual Event, November 23–24, 2020, Revised Selected Papers, pages 64–77, 2021. Springer, Cham.
Show, Don’t Tell. Reflections on the Design of Multi-modal Conversational Interfaces [link]Paper  doi  bibtex   
@inproceedings{crovari_show_2021,
	title = {Show, {Don}’t {Tell}. {Reflections} on the {Design} of {Multi}-modal {Conversational} {Interfaces}},
	url = {http://link.springer.com/10.1007/978-3-030-68288-0_5},
	doi = {10.1007/978-3-030-68288-0_5},
	urldate = {2021-02-05},
	booktitle = {Chatbot {Research} and {Design}, 4th {International} {Workshop}, {CONVERSATIONS} 2020, {Virtual} {Event}, {November} 23–24, 2020, {Revised} {Selected} {Papers}},
	publisher = {Springer, Cham},
	author = {Crovari, Pietro and Pidó, Sara and Garzotto, Franca and Ceri, Stefano},
	editor = {Følstad, Asbjørn and Araujo, Theo and Papadopoulos, Symeon and Law, Effie L.-C. and Luger, Ewa and Goodwin, Morten and Brandtzaeg, Petter Bae},
	year = {2021},
	pages = {64--77},
}

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