The New Industrial Engineering: Information Technology And Business Process Redesign. Davenport, T. H & Short, J. E 31(4):11, 1990.
bibtex   
@article{davenport1990new,
  title={The New Industrial Engineering: Information Technology And Business Process Redesign},
  author={Davenport, Thomas H and Short, James E},
  journaltitle={{MIT} Sloan Management Review},
  volume={31},
  number={4},
  pages={11},
  year={1990}
}

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