Visual support for work assignment in process-aware information systems: Framework formalisation and implementation. de Leoni, M., Adams, M., van der Aalst, W. M. P., & ter Hofstede, A. H. M. Decision Support Systems, 54(1):345–361, 2012.
Visual support for work assignment in process-aware information systems: Framework formalisation and implementation [link]Paper  doi  bibtex   
@article{DBLP:journals/dss/LeoniAAH12,
  author    = {Massimiliano de Leoni and
               Michael Adams and
               Wil M. P. van der Aalst and
               Arthur H. M. ter Hofstede},
  title     = {Visual support for work assignment in process-aware information systems:
               Framework formalisation and implementation},
  journal   = {Decision Support Systems},
  volume    = {54},
  number    = {1},
  pages     = {345--361},
  year      = {2012},
  url       = {https://doi.org/10.1016/j.dss.2012.05.042},
  doi       = {10.1016/j.dss.2012.05.042},
  timestamp = {Mon, 05 Jun 2017 01:00:00 +0200},
  biburl    = {https://dblp.org/rec/bib/journals/dss/LeoniAAH12},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}

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