From the mind’s eye of the user: The Sense-Making qualitative-quantitative methodology. Dervin, B. In Glazier, J. & Powell, R., editors, Qualitative research in information management, pages 61--84. Libraries Unlimited, Englewood, CO, 1992.
bibtex   
@incollection{dervin_minds_1992,
	address = {Englewood, CO},
	title = {From the mind’s eye of the user: {The} {Sense}-{Making} qualitative-quantitative methodology},
	booktitle = {Qualitative research in information management},
	publisher = {Libraries Unlimited},
	author = {Dervin, Brenda},
	editor = {Glazier, JD and Powell, RR},
	year = {1992},
	pages = {61--84}
}

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