Getting to Know Users: Accounting for the Variability in User Ratings. Dethlefs, N.; Cuayáhuitl, H.; Hastie, H.; Rieser, V.; and Lemon, O. In Workshop on Semantics of Dialogue (SemDial), Edinburgh, UK, 2014.
bibtex   
@inproceedings{ dethlefs2014getting,
  title = {Getting to Know Users: Accounting for the Variability in User Ratings},
  author = {Dethlefs, Nina and Cuayáhuitl, Heriberto and Hastie, Helen and Rieser, Verena and Lemon, Oliver},
  booktitle = {Workshop on Semantics of Dialogue (SemDial), Edinburgh, UK},
  year = {2014}
}
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