On the Definition and Representation of the Quality of Service for Multimedia Systems. Diaz, M.; Drira, K.; Lozes, A.; and Chassot, C. 6th IFIP 6th IFIP International Conference on High Performance Net.working (HPN'95), September, 1995.
On the Definition and Representation of the Quality of Service for Multimedia Systems [link]Paper  bibtex   
@article{ Diaz95,
  author = {M. Diaz and K. Drira and A. Lozes and C. Chassot},
  title = {On the Definition and Representation of the Quality of Service for Multimedia Systems},
  journal = {6th IFIP 6th IFIP International Conference on High Performance Net.working (HPN'95)},
  year = {1995},
  pages = {12},
  month = {September},
  annote = {The main contribution of this paper is the formalization of the concept QoS (Quality of Service). QoS is seen as a subset of E x E, E being the set of transmitted objects. A service is said to uphold a certain QoS if it is ordering, relaibility, and timing conformant with this QoS.},
  url = {Karl-Johan Grinnemo has a copy of this paper.},
  bibdate = {Thursday, March 09, 2000 at 12:01:25 (MET)},
  submitter = {Karl-Johan Grinnemo}
}
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