Business processes refactoring to improve usability in E-commerce applications. Distante, D.; Garrido, A.; Camelier-Carvajal, J.; Giandini, R.; and Rossi, G. Electronic Commerce Research, 14(4):497-529, 2014.
Business processes refactoring to improve usability in E-commerce applications [link]Paper  doi  bibtex   
@ARTICLE{Distante2014497,
author={Distante, D. and Garrido, A. and Camelier-Carvajal, J. and Giandini, R. and Rossi, G.},
title={Business processes refactoring to improve usability in E-commerce applications},
journal={Electronic Commerce Research},
year={2014},
volume={14},
number={4},
pages={497-529},
doi={10.1007/s10660-014-9149-0},
url={https://www.scopus.com/inward/record.uri?eid=2-s2.0-84946240935&doi=10.1007%2fs10660-014-9149-0&partnerID=40&md5=f8e88d1c785a8be094b996f424cc3e20},
document_type={Article},
source={Scopus},
}
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