Characterizing Defect Trends in Software Support. Duesterwald, E.; Klinger, T.; Santhanam, P.; and Nguyen, T., N. 2014.
Characterizing Defect Trends in Software Support [pdf]Paper  bibtex   
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 title = {Characterizing Defect Trends in Software Support},
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 year = {2014},
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 keywords = {empirical study,operational phase,post release defects modeling},
 pages = {508-511},
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 author = {Duesterwald, Evelyn and Klinger, Tim and Santhanam, P and Nguyen, Tien N}
}
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