Front-End Strategies for Improving Consumer Access to Justice. Duggan, A., Ramsey, L., Trebilcock, M., Duggan, A., & Sossin, L. In Middle Income Access to Justice, pages 95--141. University of Toronto Press, Toronto, 2012.
bibtex   
@incollection{duggan_front-end_2012,
	address = {Toronto},
	title = {Front-{End} {Strategies} for {Improving} {Consumer} {Access} to {Justice}},
	booktitle = {Middle {Income} {Access} to {Justice}},
	publisher = {University of Toronto Press},
	author = {Duggan, Anthony and Ramsey, Lain and Trebilcock, Michael and Duggan, Anthony and Sossin, Lorne},
	year = {2012},
	pages = {95--141}
}

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