@misc{dutt_case_2012,
	title = {Case {Study}: {Using} the {EFQM} {Model} {Effectively}},
	shorttitle = {Case {Study}},
	url = {https://secure.asq.org/perl/msg.pl?prvurl=http://asq.org/quality-participation/2012/04/baldrige-national-quality-program/using-the-efqm-model.pdf},
	abstract = {STMicroelectronics uses the EFQM Excellence Model as a framework for achieving its mission, vision, and goals effectively and efficiently.},
	urldate = {2017-11-09TZ},
	journal = {Journal for Quality and Participation},
	author = {Dutt, Maneesh; Biswas},
	month = apr,
	year = {2012}
}

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