E-Mediation. Ebner, N. In Online Dispute Resolution: Theory and Practice. A Treatise on Technology and Dispute Resolution, pages 357--386. Eleven International publishing, The Hague, 2012.
bibtex   
@incollection{abdelwahab_e-mediation_2012,
	address = {The Hague},
	title = {E-{Mediation}},
	booktitle = {Online {Dispute} {Resolution}: {Theory} and {Practice}. {A} {Treatise} on {Technology} and {Dispute} {Resolution}},
	publisher = {Eleven International publishing},
	author = {Ebner, Noam},
	collaborator = {ABDELWAHAB, Mohamed S. and KATSH, Ethan and RAINEY, Daniel},
	year = {2012},
	pages = {357--386}
}
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