@inproceedings{eilrich_fostering_2009,
	address = {Trento, Italy},
	title = {Fostering {User} {Experience} {Quality} {Improvement} in {Digital} {Library}},
	isbn = {978-88-6046-030-1},
	url = {http://purl.org/bzup/publications/9788860460301},
	abstract = {Theaimofthispaperistopresent ourapproachfortheredesignofathematicDigital Library(DL) 
relatedspecificallytothehistoryof Europeanintegration(calledEuropeanNAvigator, ENA). For thenext 
versionofthisDL(calledENA2010), special attentionhasbeenpaidtoDLuserexperience. Ourapproachfor 
theredesignhasbeenbasedonconsultingDLuser’scommunitiesbeforestartingthepracticaldesignofthenext 
DL. TheDLuser’scommunitiesstudypermittedtoobtainalist of users’ expectationsandneedstowardsthe 
DL. We made the observation that if some users’ expectations and needs would be possibly solved by 
functionalityonthescreen;otherusers’expectationsandneedsaremuchmorecomplextomeetbecausetheygo 
beyondtheoriginal roleexpectedfromaDLwhichistofacilitatetheaccesstoobjectsofinformationandoffer 
acollectionofservicestotheusers. Theresultsdemonstratedtheinterest ofachievingaDLusersstudyinthe 
preliminary phases of a DLproject. Through this user-centered design approach, it has been possible to 
incorporateusers' perspectivesintothedevelopment ofour thematicDL. Ultimately, it enablestobettermatch 
users' expectations and needs and topromote user experience.},
	language = {anglais},
	booktitle = {Proceedings of the {Worshop} on {Advanced} {Technologies} for {Digital} {Libraries} 2009},
	publisher = {Bozen - Bolzano University Press},
	author = {Eilrich, Laurent and Andres, Frédéric and Sillaume, Ghislain and Backes, Marianne},
	month = aug,
	year = {2009},
	pages = {13--16}
}

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