Business process management: survey and methodology. Elzinga, D. J., Horak, T., Lee, C., & Bruner, C. IEEE Transactions on Engineerig Management, 1995. bibtex*:ElzingaBusinessprocessmanagement1995abstract bibtex Due to the growing concern about the competitiveness of US industry in the international marketplace, several initiatives are now underway to enhance the competitive posture of the nation’s firms. Many companies are engaged in assessing ways in which their productivity, product quality, and operations can be improved. A relatively new area of such improvements is business process management (BPM). BPM can be any structured approach used to analyze and continually improve fundamental activities, such as manufacturing, marketing, communications, and other major elements of a company’s operation. This paper describes a generic step-by-step method for BPM which encompasses methods employed in industry from incremental improvements to reengineering. To better understand BPM, we have conducted a survey of major US companies on their approaches to process quality assessment. This report summarizes the findings of our survey and our work with a number of leading companies, and may be useful to quality managers and others involved in total quality management, continuous improvement, or reengineering efforts. From these activities, it is apparent that there is wide interest in BPM across all industries. However, the specific approach for implementation of BPM varies from company to company. That notwithstanding, there is a great deal of commonality among the specific approaches which this paper captures and unifies. Due to this interest in BPM, a number of methods and tools, including software, have been used or developed to aid in its implementation. We relate some of these methods and tools to the individual steps of the generic BPM method.
@article{elzinga_business_1995,
title = {Business process management: survey and methodology},
volume = {42},
abstract = {Due to the growing concern about the competitiveness of US industry in the international marketplace, several initiatives are now underway to enhance the competitive posture of the nation’s firms. Many companies are engaged in assessing ways in which their productivity, product quality, and operations can be improved. A relatively new area of such improvements is business process management (BPM). BPM can be any structured approach used to analyze and continually improve fundamental activities, such as manufacturing, marketing, communications, and other major elements of a company’s operation. This paper describes a generic step-by-step method for BPM which encompasses methods employed in industry from incremental improvements to reengineering. To better understand BPM, we have conducted a survey of major US companies on their approaches to process quality assessment. This report summarizes the findings of our survey and our work with a number of leading companies, and may be useful to quality managers and others involved in total quality management, continuous improvement, or reengineering efforts. From these activities, it is apparent that there is wide interest in BPM across all industries. However, the specific approach for implementation of BPM varies from company to company. That notwithstanding, there is a great deal of commonality among the specific approaches which this paper captures and unifies. Due to this interest in BPM, a number of methods and tools, including software, have been used or developed to aid in its implementation. We relate some of these methods and tools to the individual steps of the generic BPM method.},
number = {2},
journal = {IEEE Transactions on Engineerig Management},
author = {Elzinga, D. Jack and Horak, Tomas and Lee, Chung-Yee and Bruner, Charles},
year = {1995},
note = {bibtex*:ElzingaBusinessprocessmanagement1995},
keywords = {BPM, análise estrutural, fator crítico de sucesso, gestão de qualidade total, melhoria contínua, modelagem de processo de negócio, processo de hierarquia analítica, reengenharia, ⛔ No DOI found, 🔍No DOI found},
}
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