Managing for quality and performance excellence: management, organization, and strategy. Evans, undefined & James R. Evans., J. R. South-Western Cengage Learning, Mason, OH:, 9 edition, 2012.
bibtex   
@book{evans_managing_2012,
	address = {Mason, OH:},
	edition = {9},
	title = {Managing for quality and performance excellence: management, organization, and strategy},
	shorttitle = {Managing for quality and performance excellence: management, organization, and strategy},
	publisher = {South-Western Cengage Learning},
	author = {Evans, {and} James R. Evans., James R.},
	year = {2012},
	keywords = {oerfromance, quality}
}
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