A systematic approach for enterprise systems upgrade decision-making: Outlining the decision processes. Feldman, G., Shah, H., Chapman, C., Pärn, E. A, & Edwards, D. J Journal of Engineering, Design and Technology, 15(6):778–802, Emerald Publishing Limited, 2017.
bibtex   
@article{feldman2017systematic,
  title={A systematic approach for enterprise systems upgrade decision-making: Outlining the decision processes},
  author={Feldman, Gerald and Shah, Hanifa and Chapman, Craig and P{\"a}rn, Erika A and Edwards, David J},
  journal={Journal of Engineering, Design and Technology},
  volume={15},
  number={6},
  pages={778--802},
  year={2017},
  publisher={Emerald Publishing Limited}
}

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