Reference Librarians at the Reference Desk in a Learning Commons: A Mixed Methods Evaluation

Reference Librarians at the Reference Desk in a Learning Commons: A Mixed Methods Evaluation. Fitzpatrick, E. B., Moore, A. C., & Lang, B. W. The Journal of Academic Librarianship, 34(3):231–238, May, 2008.

Paper doi abstract bibtex

At the University of Massachusetts Amherst’s W.E.B. Du Bois Library’s Learning Commons, only reference librarians staff the Reference and Research Assistance Desk. Surveys, a focus group, reference question transcriptions, and question-type tallies indicate that this service model is strongly preferred by users and librarians over the previous tiered model.

@article{fitzpatrick_reference_2008-1,
	title = {Reference {Librarians} at the {Reference} {Desk} in a {Learning} {Commons}: {A} {Mixed} {Methods} {Evaluation}},
	volume = {34},
	issn = {0099-1333},
	shorttitle = {Reference {Librarians} at the {Reference} {Desk} in a {Learning} {Commons}},
	url = {http://www.sciencedirect.com/science/article/pii/S0099133308000384},
	doi = {10.1016/j.acalib.2008.03.006},
	abstract = {At the University of Massachusetts Amherst’s W.E.B. Du Bois Library’s Learning Commons, only reference librarians staff the Reference and Research Assistance Desk. Surveys, a focus group, reference question transcriptions, and question-type tallies indicate that this service model is strongly preferred by users and librarians over the previous tiered model.},
	number = {3},
	urldate = {2016-02-25},
	journal = {The Journal of Academic Librarianship},
	author = {Fitzpatrick, Elizabeth B. and Moore, Anne C. and Lang, Beth W.},
	month = may,
	year = {2008},
	pages = {231--238}
}

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