Architecting for usability: a survey. Folmer, E. & Bosch, J. Journal of systems and software, 70(1-2):61--78, Elsevier, 2004.
bibtex   
@article{folmer2004architecting,
  title={Architecting for usability: a survey},
  author={Folmer, Eelke and Bosch, Jan},
  journal={Journal of systems and software},
  volume={70},
  number={1-2},
  pages={61--78},
  year={2004},
  publisher={Elsevier}
}

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