Socio-economic Study on User Needs: Advanced Mulit-Modal Intelligence for Remote Assietance (AMIRA) - Deliverable D2.1.0. Freßmann, A. & Bendeck, F. Technical Report Universität Trier, Lehrstuhl für Wirtschaftsinformatik II, 2005.
Socio-economic Study on User Needs: Advanced Mulit-Modal Intelligence for Remote Assietance (AMIRA) - Deliverable D2.1.0 [pdf]Paper  abstract   bibtex   
The socio-economic study of user needs addresses the needs of mobile workers r in terms of computerised support when working remotely, as well as the type of support that their employer organisations are prepared to provide. The two domains representing emergency fire services, through the UK Fire Services College and the vehicle roadside assistance (breakdown repair etc.) sector, through the in-house Transport Engineering Works (TEW) of West Midlands Fire and Civil Defence Authority provide most of the input.

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