@inproceedings{conf/siguccs/FritzM15,
  added-at = {2018-11-06T00:00:00.000+0100},
  author = {Fritz, John and Mocko, Andrea},
  biburl = {https://www.bibsonomy.org/bibtex/2f7d4384341fd45522f6c03712ef13969/dblp},
  booktitle = {SIGUCCS},
  crossref = {conf/siguccs/2015},
  editor = {Shahbender, Leila M. and Wainwright, Kelly and Friedrichsen, Lucas and Saluga, Scott J.},
  ee = {https://doi.org/10.1145/2815546.2815560},
  interhash = {8b70754987b4c5dc89ccc4bf5b8110f8},
  intrahash = {f7d4384341fd45522f6c03712ef13969},
  isbn = {978-1-4503-3610-9},
  keywords = {dblp},
  pages = {39-42},
  publisher = {ACM},
  timestamp = {2018-11-07T13:53:41.000+0100},
  title = {Using FAQs to Help Users Help Themselves.},
  url = {http://dblp.uni-trier.de/db/conf/siguccs/siguccs2015.html#FritzM15},
  year = 2015
}

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