Why people hate your app: making sense of user feedback in a mobile app store. Fu, B., Lin, J., Li, L., Faloutsos, C., Hong, J. I., & Sadeh, N. M. In Dhillon, I. S., Koren, Y., Ghani, R., Senator, T. E., Bradley, P., Parekh, R., He, J., Grossman, R. L., & Uthurusamy, R., editors, The 19th ACM SIGKDD International Conference on Knowledge Discovery and Data Mining, KDD 2013, Chicago, IL, USA, August 11-14, 2013, pages 1276–1284, 2013. ACM.
Why people hate your app: making sense of user feedback in a mobile app store [link]Paper  doi  bibtex   
@inproceedings{DBLP:conf/kdd/FuLLFHS13,
  author       = {Bin Fu and
                  Jialiu Lin and
                  Lei Li and
                  Christos Faloutsos and
                  Jason I. Hong and
                  Norman M. Sadeh},
  editor       = {Inderjit S. Dhillon and
                  Yehuda Koren and
                  Rayid Ghani and
                  Ted E. Senator and
                  Paul Bradley and
                  Rajesh Parekh and
                  Jingrui He and
                  Robert L. Grossman and
                  Ramasamy Uthurusamy},
  title        = {Why people hate your app: making sense of user feedback in a mobile
                  app store},
  booktitle    = {The 19th {ACM} {SIGKDD} International Conference on Knowledge Discovery
                  and Data Mining, {KDD} 2013, Chicago, IL, USA, August 11-14, 2013},
  pages        = {1276--1284},
  publisher    = {{ACM}},
  year         = {2013},
  url          = {https://doi.org/10.1145/2487575.2488202},
  doi          = {10.1145/2487575.2488202},
  timestamp    = {Sat, 09 Apr 2022 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/kdd/FuLLFHS13.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

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