Why people hate your app: making sense of user feedback in a mobile app store. Fu, B., Lin, J., Li, L., Faloutsos, C., Hong, J. I., & Sadeh, N. M. In Dhillon, I. S., Koren, Y., Ghani, R., Senator, T. E., Bradley, P., Parekh, R., He, J., Grossman, R. L., & Uthurusamy, R., editors, The 19th ACM SIGKDD International Conference on Knowledge Discovery and Data Mining, KDD 2013, Chicago, IL, USA, August 11-14, 2013, pages 1276–1284, 2013. ACM.
Why people hate your app: making sense of user feedback in a mobile app store [link]Paper  doi  bibtex   
@inproceedings{DBLP:conf/kdd/FuLLFHS13,
  author    = {Bin Fu and
               Jialiu Lin and
               Lei Li and
               Christos Faloutsos and
               Jason I. Hong and
               Norman M. Sadeh},
  editor    = {Inderjit S. Dhillon and
               Yehuda Koren and
               Rayid Ghani and
               Ted E. Senator and
               Paul Bradley and
               Rajesh Parekh and
               Jingrui He and
               Robert L. Grossman and
               Ramasamy Uthurusamy},
  title     = {Why people hate your app: making sense of user feedback in a mobile
               app store},
  booktitle = {The 19th {ACM} {SIGKDD} International Conference on Knowledge Discovery
               and Data Mining, {KDD} 2013, Chicago, IL, USA, August 11-14, 2013},
  pages     = {1276--1284},
  publisher = {{ACM}},
  year      = {2013},
  url       = {https://doi.org/10.1145/2487575.2488202},
  doi       = {10.1145/2487575.2488202},
  timestamp = {Sun, 02 Jun 2019 01:00:00 +0200},
  biburl    = {https://dblp.org/rec/conf/kdd/FuLLFHS13.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}

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