Analysis of a Non-Preemptive Priority Multiserver Queue. Gail, H. R., Hantler, S. L., & Taylor, B. A. Advances in Applied Probability, 20(4):852–879, December, 1988.
Analysis of a Non-Preemptive Priority Multiserver Queue [link]Paper  doi  bibtex   
@Article{Gail:1988:ANP,
  author =       "H. R. Gail and S. L. Hantler and B. A. Taylor",
  title =        "Analysis of a Non-Preemptive Priority Multiserver
                 Queue",
  journal =      j-ADV-APPL-PROB,
  volume =       "20",
  number =       "4",
  pages =        "852--879",
  month =        dec,
  year =         "1988",
  CODEN =        "AAPBBD",
  DOI =          "https://doi.org/10.2307/1427364",
  ISSN =         "0001-8678 (print), 1475-6064 (electronic)",
  ISSN-L =       "0001-8678",
  bibdate =      "Sat May 3 07:41:56 MDT 2014",
  bibsource =    "http://www.jstor.org/stable/i262280;
                 http://www.math.utah.edu/pub/tex/bib/advapplprob.bib",
  URL =          "http://www.jstor.org/stable/1427364",
  acknowledgement = ack-nhfb,
  ajournal =     "Adv. Appl. Probab.",
  fjournal =     "Advances in Applied Probability",
  journal-URL =  "http://www.jstor.org/journals/00018678.html",
}

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