A Semi-supervised Approach for Natural Language Call Routing. Gasanova, T., Zhukov, E., Sergienko, R., Semenkin, E., & Minker, W. August 2013.
A Semi-supervised Approach for Natural Language Call Routing [link]Paper  bibtex   
@conference {gasanova-EtAl:2013:SIGDIAL,
	title = {A Semi-supervised Approach for Natural Language Call Routing},
	booktitle = {Proceedings of the SIGDIAL 2013 Conference},
	year = {2013},
	month = {August},
	pages = {344{\textendash}348},
	publisher = {Association for Computational Linguistics},
	organization = {Association for Computational Linguistics},
	address = {Metz, France},
	url = {http://www.aclweb.org/anthology/W13-4053},
	author = {Gasanova, Tatiana and Zhukov, Eugene and Sergienko, Roman and Semenkin, Eugene and Minker, Wolfgang}
}

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