@article{gibson_reference_2013,
	title = {Reference {Service} at an {Inflection} {Point}: {Transformations} in {Academic} {Libraries}},
	shorttitle = {Reference {Service} at an {Inflection} {Point}},
	url = {https://kb.osu.edu/dspace/handle/1811/55060},
	urldate = {2015-10-07TZ},
	author = {Gibson, Craig and Mandernach, Meris},
	year = {2013},
	note = {00005}
}

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