Human Tutorial Instruction in the Raw. Gil, Y. ACM Transactions on Interactive Intelligent Systems, 2015.
Human Tutorial Instruction in the Raw [link]Paper  bibtex   
@article{gil-tiis15,
  title = {Human Tutorial Instruction in the Raw},
  author = {Yolanda Gil},
  journal = {ACM Transactions on Interactive Intelligent Systems},
  volume = {5},
  number = {1},
  year = {2015},
  url = {http://www.isi.edu/~gil/papers/gil-tiis15.pdf }
}
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