The Development of HOMER: A Case-Based CAD/CAM Help-Desk Support Tool. Göker, M. H., Roth-Berghofer, T., Bergmann, R., Pantleon, T., Traphöner, R., Wess, S., & Wilke, W. In Smyth, B. & Cunningham, P., editors, Advances in Case-Based Reasoning, 4th European Workshop, EWCBR-98, Dublin, Ireland, September 1998, Proceedings, volume 1488, of Lecture Notes in Computer Science, pages 346–357, 1998. Springer. The original publication is available at www.springerlink.com
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