Customer Satisfaction Drivers and Performance of Tasting Rooms in Cold Climate Wine Regions. Gómez, M. & Kelley, E. Cornell University, 2013.
bibtex   
@article{gomez2013customer,
  title={Customer Satisfaction Drivers and Performance of Tasting Rooms in Cold Climate Wine Regions},
  author={G{\'o}mez, Miguel and Kelley, Erin},
  year={2013},
  publisher={Cornell University}
}

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