@inproceedings{webmedia,
 author = {Tiago Gomes and André Regino and Rodrigo Caus and Victor Sotelo and Julio Reis},
 title = { Multi-Agent LLM Approach for Moderating E-Commerce Customer Service Responses},
 booktitle = {Proceedings of the 31st Brazilian Symposium on Multimedia and the Web (WebMedia'25)},
 location = {Rio de Janeiro/RJ},
 year = {2025},
 pages = {349--357},
 publisher = {SBC},
 address = {Porto Alegre, RS, Brasil},
 doi = {10.5753/webmedia.2025.16162},
 url = {https://sol.sbc.org.br/index.php/webmedia/article/view/37979}
}

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