Modelling for business process design: a methodology based on causal loop diagram. Gong, R., Li, Q., Liu, X., & Wang, Q. In Proceedings of Systems, Man and Cybernetics (SMC), pages 6149-6154, 2004.
Modelling for business process design: a methodology based on causal loop diagram [link]Paper  bibtex   
@inproceedings{ dblp3888698,
  title = {Modelling for business process design: a methodology based on causal loop diagram},
  author = {Ruinan Gong and Qing Li and Xin Liu and Qing Wang},
  author_short = {Gong, R. and Li, Q. and Liu, X. and Wang, Q.},
  bibtype = {inproceedings},
  type = {inproceedings},
  year = {2004},
  key = {dblp3888698},
  id = {dblp3888698},
  biburl = {http://www.dblp.org/rec/bibtex/conf/smc/GongLLW04},
  url = {http://dx.doi.org/10.1109/ICSMC.2004.1401364},
  conference = {SMC},
  pages = {6149-6154},
  text = {SMC 2004:6149-6154},
  booktitle = {Proceedings of Systems, Man and Cybernetics (SMC)}
}
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