A semantic web application for matching a citizen's profile to entitled public services

A semantic web application for matching a citizen's profile to entitled public services. Goudos, S., Peristeras, V., & Tarabanis, K. In ICEG 2006 - 2nd International Conference on e-Government, pages 90-98, 2006.
abstract bibtex

This paper contributes to the more general problem of supplying the citizen with the correct information from the public administration in a quick and easy way. Specifically, getting the information about all the benefits that someone is entitled of is a very complex task in many countries. To address this problem, a domain ontology is first created in OWL (Web Ontology Language). The ontology is used as the knowledge base for a semantic application that uses a reasoner. This latter queries the knowledge base through a web interface by receiving the user's profile as input, and providing the benefits that match to the specified profile as output. A list of the required documents and the procedure for receiving the various benefits from the appropriate service provider is also returned. In this way, a complex procedure is simplified and a serious overload on the client's side (being business or citizen). is relaxed The application is highly reconfigurable in order to e.g. easily accommodate legislation changes. It accommodates law changes by ontology modifications. Moreover, the application is transferable to a large number of similar service provision cases in the public administration domain. In light of these, the advantages of semantic web technology and their application to the e-government domain are discussed.

@inproceedings{
 title = {A semantic web application for matching a citizen's profile to entitled public services},
 type = {inproceedings},
 year = {2006},
 keywords = {Matching profiles,OWL,Public administration,Semantic web},
 pages = {90-98},
 id = {e4be3a87-428d-3ae6-8ecb-f838386ad0bd},
 created = {2020-02-29T16:57:42.585Z},
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 profile_id = {c69aa657-d754-373c-91b7-64154b7d5d91},
 last_modified = {2023-02-11T18:54:04.004Z},
 read = {false},
 starred = {false},
 authored = {true},
 confirmed = {true},
 hidden = {false},
 citation_key = {Goudos2006},
 private_publication = {false},
 abstract = {This paper contributes to the more general problem of supplying the citizen with the correct information from the public administration in a quick and easy way. Specifically, getting the information about all the benefits that someone is entitled of is a very complex task in many countries. To address this problem, a domain ontology is first created in OWL (Web Ontology Language). The ontology is used as the knowledge base for a semantic application that uses a reasoner. This latter queries the knowledge base through a web interface by receiving the user's profile as input, and providing the benefits that match to the specified profile as output. A list of the required documents and the procedure for receiving the various benefits from the appropriate service provider is also returned. In this way, a complex procedure is simplified and a serious overload on the client's side (being business or citizen). is relaxed The application is highly reconfigurable in order to e.g. easily accommodate legislation changes. It accommodates law changes by ontology modifications. Moreover, the application is transferable to a large number of similar service provision cases in the public administration domain. In light of these, the advantages of semantic web technology and their application to the e-government domain are discussed.},
 bibtype = {inproceedings},
 author = {Goudos, Sotirios and Peristeras, Vassilios and Tarabanis, Konstantinos},
 booktitle = {ICEG 2006 - 2nd International Conference on e-Government}
}

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