@TECHREPORT{GraciottoSilva-etal:2011:SysRevCriticalFactors,
  author = {Graciotto Silva, Marco Aur�lio and Ellen Francine Barbosa and Jos� Carlos Maldonado},
  title = {Systematic review on critical factors for distance learning and e-learning (distance e-learning)},
  institution = {Laborat�rio de Engenharia de Software -- Instituto de Ci�ncias Matem�ticas
	e de Computa��o -- Universidade de S�o Paulo},
  year = {2011},
  address = {S�o Carlos, SP, Brasil},
  month = nov,
  lang = {en},
  pages = {25},
  url = {http://www.labes.icmc.usp.br/~magsilva/publications/GraciottoSilva-SysRev-ElearningCriticalFactors.pdf}
}

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