Service Science and the Information Professional. Grandbois, Y. d. In Online Information 2011 Proceedings, pages 147--152, London, December, 2013. Incisive Media.
bibtex   
@inproceedings{grandbois_service_2013,
	address = {London},
	title = {Service {Science} and the {Information} {Professional}},
	isbn = {1-900239-96-5},
	language = {en},
	booktitle = {Online {Information} 2011 {Proceedings}},
	publisher = {Incisive Media},
	author = {Grandbois, Yvonne de},
	month = dec,
	year = {2013},
	pages = {147--152}
}

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