The Structure of User-Adviser Dialogues: Is there Method in their Madness?. Guindon, R. & Conner, J. July 1986.
The Structure of User-Adviser Dialogues: Is there Method in their Madness? [link]Paper  doi  bibtex   
@conference {guindon-conner:1986:ACL,
	title = {The Structure of User-Adviser Dialogues: Is there Method in their Madness?},
	booktitle = {Proceedings of the 24th Annual Meeting of the Association for Computational Linguistics},
	year = {1986},
	month = {July},
	pages = {224{\textendash}230},
	publisher = {Association for Computational Linguistics},
	organization = {Association for Computational Linguistics},
	address = {New York, New York, USA},
	doi = {10.3115/981131.981162},
	url = {http://www.aclweb.org/anthology/P86-1034},
	author = {Raymonde Guindon and Joyce Conner}
}

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