It's Good to Chat?: Evaluation and Design Guidelines for Combining Open-Domain Social Conversation with Task-Based Dialogue in Intelligent Buildings. Gunson, N., Sieinska, W., Walsh, C., Dondrup, C., & Lemon, O. In Marsella, S., Jack, R., Vilhjálmsson, H. H., Sequeira, P., & Cross, E. S., editors, IVA '20: ACM International Conference on Intelligent Virtual Agents, Virtual Event, Scotland, UK, October 20-22, 2020, pages 24:1–24:8, 2020. ACM.
It's Good to Chat?: Evaluation and Design Guidelines for Combining Open-Domain Social Conversation with Task-Based Dialogue in Intelligent Buildings [link]Paper  doi  bibtex   
@inproceedings{DBLP:conf/iva/GunsonSWDL20,
  author       = {Nancie Gunson and
                  Weronika Sieinska and
                  Christopher Walsh and
                  Christian Dondrup and
                  Oliver Lemon},
  editor       = {Stacy Marsella and
                  Rachael Jack and
                  Hannes H{\"{o}}gni Vilhj{\'{a}}lmsson and
                  Pedro Sequeira and
                  Emily S. Cross},
  title        = {It's Good to Chat?: Evaluation and Design Guidelines for Combining
                  Open-Domain Social Conversation with Task-Based Dialogue in Intelligent
                  Buildings},
  booktitle    = {{IVA} '20: {ACM} International Conference on Intelligent Virtual Agents,
                  Virtual Event, Scotland, UK, October 20-22, 2020},
  pages        = {24:1--24:8},
  publisher    = {{ACM}},
  year         = {2020},
  url          = {https://doi.org/10.1145/3383652.3423889},
  doi          = {10.1145/3383652.3423889},
  timestamp    = {Wed, 07 Dec 2022 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/iva/GunsonSWDL20.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

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