@ARTICLE{Gupta2022197,
author={Gupta, T.K. and Mangal, D. and Srivastava, V.S. and Gupta, V.P. and Patel, R.V.},
title={A Frame Work for Ranking the Factors Affecting Customer Service Quality by MOORA Approach},
journal={Lecture Notes in Mechanical Engineering},
year={2022},
pages={197-215},
doi={10.1007/978-981-16-3330-0_17},
url={https://www.scopus.com/inward/record.uri?eid=2-s2.0-85113757728&doi=10.1007%2f978-981-16-3330-0_17&partnerID=40&md5=32cc54cf6a1d315c50f3d6373814eee7},
editor={Dvivedi A., Sachdeva A., Sindhwani R., Sahu R.},
publisher={Springer Science and Business Media Deutschland GmbH},
issn={21954356},
isbn={9789811633294},
abbrev_source_title={Lect. Notes Mech. Eng.},
}

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