Eclipse Help System: An Open Source User Assistance Offering. Halsted, K. L. & Roberts, J. H. In pages 49-59.
abstract   bibtex   
In this paper, we discuss the theoretical and practical elements of designing an open source User Assistance (UA) System. Specifically, we introduce UCD requirements, including those to accommodate different user modes for UA architectures and complex document integration. We then detail how these requirements were delivered in the open source Eclipse project.
@inproceedings{ hal02b,
  crossref = {compdoc02},
  title = {Eclipse Help System: An Open Source User Assistance Offering},
  author = {Kari L. Halsted and James H. Roberts},
  pages = {49-59},
  topic = {eclipse[0.8]},
  uri = {http://portal.acm.org/citation.cfm?id=584955.584964},
  abstract = {In this paper, we discuss the theoretical and practical elements of designing an open source User Assistance (UA) System. Specifically, we introduce UCD requirements, including those to accommodate different user modes for UA architectures and complex document integration. We then detail how these requirements were delivered in the open source Eclipse project.}
}
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