@article{Harman:92,
	title = {User-{Friendly} {Systems} {Instead} of {User}-{Friendly} {Front}-{Ends}},
	volume = {43},
	journal = {Journal of the American Society for Information Science},
	author = {Harman, D},
	year = {1992},
	note = {Series Number: 2},
	pages = {164--174},
}

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