@book{haverkate_cortesiverbal_1994,
	address = {Madrid},
	title = {La cortesía verbal : estudio pragmalingüístico},
	isbn = {978-84-249-1652-7},
	shorttitle = {La cortesía verbal},
	publisher = {Gredos},
	author = {Haverkate, Henk},
	year = {1994},
}

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