Communication Systems Supporting Multimedia Multi-user Applications. Heijenk, G. J., Hou, X., & Niemegeers, I. G. IEEE Network, 8(1):34-44, 1994.
bibtex   
@article{ hei94,
  author = {Geert J. Heijenk and Xinli Hou and Ignas G. Niemegeers},
  title = {Communication Systems Supporting Multimedia Multi-user Applications},
  journal = {IEEE Network},
  year = {1994},
  volume = {8},
  number = {1},
  pages = {34-44},
  index = {group management, CSCW, group communications}
}

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