@article{journals/eswa/HerasGRPBRJ09,
  added-at = {2019-06-02T00:00:00.000+0200},
  author = {Heras, Stella and García-Pardo, Juan Ángel and Ramos-Garijo, Rafael and Palomares, Alberto and Botti, Vicente J. and Rebollo, Miguel and Julián, Vicente},
  biburl = {https://www.bibsonomy.org/bibtex/2dd2027e58ac8a3d1620e592de95fa7e2/dblp},
  ee = {https://www.wikidata.org/entity/Q62043365},
  interhash = {3a26a14a53eb0b8a3e1dfe525bb8745a},
  intrahash = {dd2027e58ac8a3d1620e592de95fa7e2},
  journal = {Expert Syst. Appl.},
  keywords = {dblp},
  number = 3,
  pages = {6866-6873},
  timestamp = {2019-06-04T11:49:18.000+0200},
  title = {Multi-domain case-based module for customer support.},
  url = {http://dblp.uni-trier.de/db/journals/eswa/eswa36.html#HerasGRPBRJ09},
  volume = 36,
  year = 2009
}

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