Supporting End-User Articulations in Evolving Business Processes: A Case Study to explore Intuitive Notations and Interaction Designs. Hess, J., Reuter, C., Pipek, V., & Wulf, V. International Journal of Cooperative Information Systems (IJCIS), 21(4):263–296, 2012.
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Paper doi abstract bibtex
Paper doi abstract bibtex Adaptations of business processes are important in work environments, specifically when process-support needs to be tailored according to changing needs. The creation, management, and adaptation of the process models require typically modeling-experts. While these actors are knowledgeable in formalizing and operationalizing processes end-users who do not necessarily possess sophisticated modeling skills know typically local practices and framing conditions best. In this paper, we present an approach to support users in articulating their needs and to involve them into the (re-)design of process specifications. We explore how end-users reflect upon and articulate about business processes. Based on results of a qualitative study, we present a new, paper-based interaction technique, which enables users with little skills to model processes. The resulting process specifications can be transferred either in paper or in digital form into traditional modeling systems for further elaboration.
@article{hess_supporting_2012,
title = {Supporting {End}-{User} {Articulations} in {Evolving} {Business} {Processes}: {A} {Case} {Study} to explore {Intuitive} {Notations} and {Interaction} {Designs}},
volume = {21},
url = {https://www.wineme.uni-siegen.de/paper/2012/2012_hessreuterpipekwulf_supportingenduserarticulations_ijcis.pdf},
doi = {10.1142/S0218843012500049},
abstract = {Adaptations of business processes are important in work environments, specifically when process-support needs to be tailored according to changing needs. The creation, management, and adaptation of the process models require typically modeling-experts. While these actors are knowledgeable in formalizing and operationalizing processes end-users who do not necessarily possess sophisticated modeling skills know typically local practices and framing conditions best. In this paper, we present an approach to support users in articulating their needs and to involve them into the (re-)design of process specifications. We explore how end-users reflect upon and articulate about business processes. Based on results of a qualitative study, we present a new, paper-based interaction technique, which enables users with little skills to model processes. The resulting process specifications can be transferred either in paper or in digital form into traditional modeling systems for further elaboration.},
number = {4},
journal = {International Journal of Cooperative Information Systems (IJCIS)},
author = {Hess, Jan and Reuter, Christian and Pipek, Volkmar and Wulf, Volker},
year = {2012},
keywords = {A-Paper, CSCW, EUDISMES, HCI, InfoStrom, Knowledge work, MdK, PRAXLABS, RSBE, articulation support, business process modeling, end-user development, flexible workflows, pen-and-paper based interactions, process adaptations},
pages = {263--296},
}Downloads: 0
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