Rules don't apply: Kafka's insights on bureaucracy. Hodson, R., Martin, A. W., Lopez, S. H., & Roscigno, V. J. Organization, 2012. 1
bibtex   
@article{hodson_rules_2012,
	title = {Rules don't apply: {Kafka}'s insights on bureaucracy},
	volume = {20},
	issn = {1461-7323},
	shorttitle = {Rules don't apply},
	language = {eng},
	number = {2},
	journal = {Organization},
	author = {Hodson, Randy and Martin, Andrew W. and Lopez, Steven Henry and Roscigno, Vincent J.},
	year = {2012},
	note = {1},
	keywords = {1 Learned ignorance, Ignorance savante},
}

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