Efficiency performance, control charts, and process improvement: complementary measurement and evaluation. Hoopes, B. J. & Triantis, K. P. IEEE Trans. Engineering Management, 48(2):239-253, 2001.
Efficiency performance, control charts, and process improvement: complementary measurement and evaluation. [link]Link  Efficiency performance, control charts, and process improvement: complementary measurement and evaluation. [link]Paper  bibtex   
@article{journals/tem/HoopesT01,
  added-at = {2016-02-03T00:00:00.000+0100},
  author = {Hoopes, Barbara J. and Triantis, Konstantinos P.},
  biburl = {http://www.bibsonomy.org/bibtex/2542bf22eb1be91776b1a0544098d1e49/dblp},
  ee = {http://dx.doi.org/10.1109/17.922481},
  interhash = {d8deccaf64528c5c3e32430b885ea25c},
  intrahash = {542bf22eb1be91776b1a0544098d1e49},
  journal = {IEEE Trans. Engineering Management},
  keywords = {dblp},
  number = 2,
  pages = {239-253},
  timestamp = {2016-02-04T11:37:12.000+0100},
  title = {Efficiency performance, control charts, and process improvement: complementary measurement and evaluation.},
  url = {http://dblp.uni-trier.de/db/journals/tem/tem48.html#HoopesT01},
  volume = 48,
  year = 2001
}

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