Simplifying electronic reference: a hybrid approach to one-on-one consultation. Hoskisson, T. & Wentz, D. College and Undergraduate Libraries, 8(2):89--102, 2001.
Simplifying electronic reference: a hybrid approach to one-on-one consultation [link]Paper  bibtex   
@article{Hoskisson2001,
  added-at = {2015-05-04T22:06:34.000+0200},
  author = {Hoskisson, Tam and Wentz, Deleyne},
  biburl = {http://www.bibsonomy.org/bibtex/235610c45321aeb86a46d40c3ce77af2f/merlo},
  interhash = {fab28eb704560de7a57474c1de73582b},
  intrahash = {35610c45321aeb86a46d40c3ce77af2f},
  issn = {10691316},
  journal = {College and Undergraduate Libraries},
  keywords = {Servicios_digitales Referencia},
  mendeley-tags = {Referencia digital},
  number = 2,
  pages = {89--102},
  timestamp = {2015-05-05T02:14:21.000+0200},
  title = {{Simplifying electronic reference: a hybrid approach to one-on-one consultation}},
  url = {http://search.ebscohost.com/login.aspx?direct=true\&db=lxh\&AN=ISTA3703100\&site=ehost-live},
  volume = 8,
  year = 2001
}
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