@inproceedings{ Hughes1992,
  author    = {John A Hughes and David Randall and Dan Shapiro},
  title     = {Faltering from ethnography to design},
  booktitle   = {Proceedings of the 1992 ACM conference on Computer-supported cooperative work - CSCW '92},
  isbn   = {0897915429},
  pages   = {115--122},
  number   = {November},
  url   = {http://portal.acm.org/citation.cfm?doid=143457.143469} ,
  year   = {1992}
}

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